How Virtual Call Center Works?

Easy Office Phone offers a powerful, user-friendly Virtual Call Center solution (also called Hosted Call Center). With its robust feature set, intuitive web interface and detailed reporting and tracking, our solutions are a perfect fit for both in-house and outsourced virtual call center applications.

We're also able to offer integration between our service and popular CRM software such as SalesForce, Microsoft Dynamics and SugarCRM. Streamline your call center deployment with click-to-dial from your CRM, screen pops, conference calling, and more.

This page will walk you through our specialized virtual call center service and how it can make your deployment work more efficiently for you. It will also serve as a primer if you're new to the topic: you can learn about the process of setting up a virtual call center, see an example of virtual call center design, and brush up on your call center terminology.

Features

Get a Full-Featured Call Center and Hosted PBX

Get a Full-Featured Call Center and Hosted PBX

Our "Call-In-1" virtual call center solution combines Easy Office Phone's robust Hosted PBX platform and North American network to deliver state-of-the-art contact center technology for departments or teams of any size.

Easy to Design, Deploy, Train & Support

Easy to Design, Deploy, Train & Support

With increased flexibility, you can spend less time managing the system and more time with your team. Our Project Managers and Network Architects will help design a virtual call center solution tailored to your business. Your dedicated account manager will work with you to provide full training via webinar, video and on-site presentation (where available).

Cost-Effective, with Rapid ROI

Cost-Effective, with Rapid ROI

Reduce or eliminate specialized hardware, software and IT expenses! In most cases, we reduce 80 per cent of the upfront capital, installation, configuration and ongoing costs. With the cost savings benefits of cloud-based services, your ROI is easier to achieve by reducing deployment and training timelines. We can have your virtual call center operating within 5 business days!

Connect Your CRM

Connect Your CRM

The Call-In-1 solution integrates voicemail, email and CRM straight out of the box (with most major CRMs). Benefit from click-to-dial from the CRM screen, screen pops, conference calling, extension dialing and hot keys for pre-recorded voicemail messages.

Your Management Toolset

Your Management Toolset

The Call-In-1 virtual call center solution makes it easy to manage and measure your workforce with historical and real-time metrics. With Call-in-1's user-friendly interface you have the ability to adjust Call Queues and Target Service Levels, Skill-based Routing, Agent Timeouts, Join or Leave when Empty and more. Our aim is to increase productivity and simplify management!

Reliable Network, Platform and Interface

Reliable Network, Platform and Interface

As a premier North American telecom company, we run a voice network optimized for quality, stability, and redundancy. Our developers and technical staff are in-house, constantly upgrading our proprietary platform and distributing updates free of charge. The Call-In-1 virtual call center solution is feature-rich and managed through a user-friendly web interface.

Anywhere - Anytime

Anywhere - Anytime

The Call-in-1 virtual call center solution is Cloud-based and accommodates remote workers or seasonal business. With the click of a button you can add or remove agents to multiple campaigns. Our Call-In-1 package can be accessed throughout the world and is scalable and easily deployed to in-house, home-based and offshore agents providing a flexible staffing option. Call-In-1 is truly a solution to fit the needs of any business.

Get Better Performance Metrics

Get Better Performance Metrics

Quickly and easily gather key indicators - such as average hold time, percent answered vs. abandoned, longest time to answer, and much more! Our virtual call center offers you tracking and reporting of these critical metrics, and lets you get even more granular by specifying which date ranges and call queues you wish to examine. You can also easily export to spreadsheet format for review.

Build Your Call-in-1 Solution

Build Your Call-in-1 Solution

Your Project Manager will perform an in-depth needs analysis and guide you in building a tailored solution that meets your contact center requirements. Take advantage of our resources to efficiently plan and deploy the virtual call center that will meet and exceed your business needs now and into the future.

We Have You Covered

We Have You Covered

As a truly North American telecom company we provide unparalleled reach. Our service will allow you to: transfer existing numbers from across North America to our service; offer your customers toll-free and local contact options; receive faxes via e-mail; and send faxes digitally.